Cancellation & Refund Policy
Clear, transparent guidelines regarding service cancellations, holding fees, and refund eligibility.
Our Commitment to Satisfaction
Our primary focus is 100% customer satisfaction. In the event that you are dissatisfied with the service provided, we investigate genuine grievances and issue refunds accordingly in line with the terms detailed below.Cancellation Policy
If a customer changes their mind after purchasing a service, standard cancellation is subject to review. However, if a client requests to put service processing on hold, TaxClickIn will hold the fees paid for a period of up to 1 year from the date of payment.
In cases where service cancellation is approved prior to completion, a cancellation fee of 20% + earned fee + government/third-party fees already remitted will be deducted.
Refund Eligibility & Non-Refundable Items
Refunds are issued if TaxClickIn fails to perform or deliver the agreed service after internal investigation. Clients can submit refund requests via email to contact@taxclickin.com.
- Fees already remitted to government authorities (challans, GST, MCA filing fees).
- Payment gateway processing charges and administrative overheads.
- Manpower work hours already invested for document preparation.
Ungovernable Factors & Force Majeure
Government site delays, portal backlogs, rejection of filings by government officers, or events beyond reasonable control (natural disasters, court orders, server outages) do not qualify for a refund, as these factors are outside TaxClickIn's purview.
Submit a Refund Request
Send your order number and request details to our support desk:
